Flex Plus Privacy Policy

Effective Date: 1st March 2023

Last Updated: 19th April 2025

FLEX (referred to below as “we,” “us,” and “our”) are privacy conscious organizations. The following privacy statement explains how we protect visitors’ personal information gathered via the web pages of the FLEX website (herein as “this website”). By using this website you agree to the use of such personal information in accordance with this privacy statement.

This privacy statement may be supplemented or amended from time to time.

If you have any questions or concerns regarding this privacy statement, please contact us at enquiry@flexmeta.com.my

1. Scope of Policy

This Privacy Policy applies to all individuals who interact with Flex Plus, including but not limited to:

                  •               App users (free or subscribed)

                  •               Merchants and business owners

                  •               Delivery and fulfillment partners

                  •               Website visitors and customer support inquirers

2. Types of Personal Data Collected

Depending on how you interact with our platform, we may collect and process the following:

a. Identity & Contact Information

                  •               Full Name

                  •               Mobile Number

                  •               Email Address

                  •               Identity document (e.g., NRIC, Passport – only for merchant onboarding)

                  •               Profile photo (optional)

b. Account & Subscription Information

                  •               Username and login credentials

                  •               Subscription status and tier (e.g. Free, Premium, Elite)

                  •               Reward earnings and DC usage history

                  •               User preferences and saved settings

c. Payment & Transactional Data

                  •               Transaction history (purchases, redemptions, DC-related transactions)

                  •               Linked payment method or wallet (via third-party providers like Curlec)

                  •               Billing/shipping address (for redemption or e-commerce orders)

d. Device & Technical Data

                  •               IP address

                  •               Mobile device ID, OS type, browser type

                  •               App usage statistics and crash reports

                  •               Cookies and tracking pixel data (e.g. Meta Pixel, Firebase)

e. Location Data

                  •               GPS data when location services are enabled (for nearby merchant features, location-based rewards)

f. User Communications

                  •               Chat messages (where applicable)

                  •               Customer support interactions

                  •               Feedback, reviews, or survey responses

                  •               Social content submitted within the platform (e.g., photos, posts)

3. How We Collect Data

We gather personal data:

                  •               When you register or subscribe to our app

                  •               When you interact with features (chat, reward, redeem, order, etc.)

                  •               Automatically via cookies, app trackers, and third-party tools

                  •               Through integration with third-party payment providers (e.g., Curlec)

4. Purpose of Data Collection

We collect your data for the following purposes:

a. Platform Operations

                  •               To create and manage user accounts

                  •               To process transactions, subscriptions, and reward redemptions

                  •               To provide access to platform features like chatting, merchant listing, and redemption zone

b. Marketing & Communication

                  •               To send updates, service alerts, and promotional content

                  •               To personalize content based on usage and location

                  •               To invite participation in platform events or feedback opportunities

c. Improving User Experience

                  •               To analyze app usage and trends

                  •               To test new features or beta programs

                  •               To offer customized user journeys based on preferences and behavior

d. Security & Compliance

                  •               To prevent misuse or fraud

                  •               To verify identity where necessary

                  •               To comply with laws, regulations, and financial reporting obligations

5. Data Sharing and Disclosure

We do not sell your data. We may disclose data to:

a. Service Providers

                  •               Cloud infrastructure partners

                  •               Payment processors (e.g., Curlec)

                  •               Customer support and analytics services

b. Merchants

                  •               Only to fulfill user orders, redemptions, or delivery instructions

c. Legal or Regulatory Authorities

                  •               When required by law, court order, or law enforcement for legitimate purposes

6. International Data Transfers

Where services involve partners or cloud infrastructure outside of Malaysia, your data may be processed in those jurisdictions. We ensure data protection via standard legal safeguards, including contractual clauses or data protection agreements.

7. Your Rights

You have the right to:

                  •               Access: Request a copy of your personal data

                  •               Correct: Rectify inaccurate or outdated data

                  •               Delete: Request deletion of your data (subject to legal or contractual obligations)

                  •               Withdraw Consent: Opt out of marketing or data collection tools

                  •               Data Portability: Receive your data in a machine-readable format (upon request)

For assistance, contact us at enquiry@flexmeta.com.my.

8. Data Retention Policy

We retain personal data only as long as necessary for:

                  •               Delivering services and maintaining records

                  •               Fulfilling legal and regulatory obligations

                  •               Resolving disputes or enforcing platform policies

Inactive accounts may be anonymized or deleted after 3 years of inactivity.

9. Data Security Measures

We use modern encryption, secure authentication, and best-in-class server protection practices to secure your data. Our team regularly audits systems to detect and prevent vulnerabilities, fraud, and unauthorized access.

10. Third-Party Services

Flex Plus uses third-party tools and services. These include:

                  •               Payment Processors (e.g., Curlec)

                  •               Analytics Tools (e.g., Google Analytics, Firebase, Meta Pixel)

                  •               Marketing Tools (e.g., push notification platforms)

These providers may collect data independently and have their own privacy policies.

11. Cookies and Tracking Technologies

Cookies and similar tracking tools may be used to:

                  •               Maintain session data

                  •               Monitor user behavior

                  •               Improve app performance and feature testing

You can manage or disable cookies via your device settings.

12. Children’s Privacy

Flex Plus does not knowingly collect data from children under the age of 13. If we learn we have collected personal data from a minor, we will delete it promptly.

13. Changes to This Policy

We reserve the right to modify this Privacy Policy. Users will be notified of any significant updates via email or in-app notice. Continued use after updates indicates your acceptance of the revised policy.

14. Contact Us

For questions or concerns about your personal data:

📧 Email: enquiry@flexplus.com.my

✅ Disclaimer: DC (Discount Cash) is a platform-issued digital reward. It is not legal tender, cannot be transferred externally, and cannot be exchanged for cash.